Privacy Policy
A. What we collect
1.1 Account information: full name, username, birth date, home address and email.
1.2 Verification details: identity documents, check results and location data from geolocation.
1.3 Payment details: deposit and withdrawal history and partial details of the methods you use.
1.4 Play details: bets, games played, session times and limits you set.
1.5 Technical details: your IP address, cookie data, and which device and browser you are using.
1.6 Messages you send to support by email.
B. Marketing choices
2.1 We only send marketing emails with your consent. To stop them, change your preference in Account Settings at any point, or use the unsubscribe option in any promotional message.
2.2 During an active cooling-off pause or self-exclusion, you will not receive any marketing from us.
C. Your rights
3.1 You may request that we:
- show you the information we hold about you (access);
- fix details that are wrong (correction);
- delete information we no longer need, subject to legal record keeping (deletion);
- stop uses based on our business interests, including marketing (objection).
3.2 Email requests to help@northbaycasino.app. Your identity is verified before we act on any request.
D. Why we use it
4.1 We use your information to open and run your account, confirm your age, identity and location, handle payments, run games and settle bets, prevent fraud and money laundering, provide Responsible Play tools, answer support emails, send marketing you agreed to and improve the site.
E. Changes
5.1 Updated versions of this policy are published here, each marked with the date it takes effect. For significant changes, you also receive an email from us.
F. How long we keep it
6.1 Canadian anti-money laundering law sets how long we must hold the account, identity and transaction data of a closed account, and we keep it for that full period.
6.2 Marketing preferences are kept until you withdraw consent. After that, information is deleted or anonymised.
G. Cookies
7.1 Our Cookie Notice explains the cookies placed on the site and the ways you can manage them.
H. Security
8.1 We encrypt data while it travels, limit access to employees whose work requires it, monitor our systems, and require our suppliers to meet our security standards.
I. Age
9.1 Holding a North Bay Casino account is limited to those aged at least 19. Where it comes to our attention that someone below 19 has registered, we close that account and erase the associated data, retaining just what we are obliged by law to retain. The 19+ Policy explains this fully.
J. Transfers outside Canada
10.1 Data may be processed outside Canada by some of our hosting, verification and payment suppliers. Each is contractually bound to keep the data protected at a level similar to Canadian law. The laws where they operate may give local authorities access to it.
K. Who we share it with
- Payment providers handling deposits and withdrawals.
- Identity, age and geolocation verification providers.
- Game suppliers and Live Casino studios.
- Hosting, email and analytics service providers.
- Authorities, when the law requires it.
11.1 We never sell personal information.
L. Legal grounds
12.1 Our legal bases are: our contract with you; our legal obligations concerning age verification, identity checks and anti-money laundering; your consent to marketing and to optional cookies; and our legitimate business interests.
M. Contact
13.1 Please send privacy questions and requests to help@northbaycasino.app.